Return and Refund Policy for Nine O Cloth

At Nine O Cloth, we value your satisfaction and strive to ensure you are happy with your purchase. If for any reason you are not satisfied, please review our return and refund policy below.

Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unworn, unwashed, and in its original packaging with all tags attached.
• Returns must be initiated within 7 days of receiving the product.
• Only items purchased directly from Nine O Cloth (https://nineocloth.com) are eligible for returns.
• Refund or replacement will be provided after verification (unboxing video or product images required.

Non-Returnable Items

The following items cannot be returned:

• Items purchased on sale or during promotional events
• Innerwear, socks, and other hygiene-sensitive products
• Customized or personalized items

Return Process

Initiate a Return

Contact our customer support team with your order details:

Refund or replacement will be provided after verification (unboxing video or product images required).

• 📧 Email: info@nineocloth.com
• 📞 Phone: +91 9582175390

Ship the Product

• Pack the item securely and ship it to the address provided by our team.
• Customers are responsible for return shipping costs unless the product received was defective or incorrect.

Inspection and Approval

• Once we receive the returned item, it will be inspected to ensure it meets our return criteria.

Refund Process

Refunds will be processed under the following guidelines:

• Timeline: Refunds will be credited within 10 business days after the returned item passes inspection.
• Refunds will be issued to the original payment method used during purchase.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:

• Your order details
• Clear photographs of the product showing the issue

We will arrange a replacement or full refund at no additional cost.

Order Cancellation

• Orders can be canceled within 24 hours of placement.
• After this period, cancellations may not be possible as the order could already be processed.
• If approved, refunds will be issued to the original payment method.

Contact Us

For any return or refund queries, reach out to us:

• 📧 Email: info@nineocloth.com
• 📞 Phone: +91 9582175390

Thank you for shopping at Nine O Cloth! We’re committed to providing you with a smooth and satisfying shopping experience.